Privacy Policy

Henry’s Wrecker Service, LLC, Windsor Towing Service, LLC, and its affiliates (“Company,” “we,” or “our”) are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your information when you engage with our SMS services and provide consent to receive text messages. When you opt-in to receive SMS communications from us, we may collect your mobile phone number, information provided during your interaction with our SMS services, and any additional details voluntarily shared via text messages. This information is collected only with your explicit consent.

We use the information collected to send service updates, reminders, or notifications related to our towing services, communicate promotional offers and special deals when explicitly consented to, and improve our services based on your feedback or interaction history. When providing your phone number via our website’s intake form, you must explicitly agree to receive SMS communications by checking a box specifically labeled for SMS consent. For example: “By providing your mobile phone number, you agree to receive text messages from [Company Name] related to service updates, promotional offers, and other notifications. Message and data rates may apply. Reply STOP to cancel.” This SMS opt-in consent is separate from any other form of communication consent, such as voice or email.

If you opt-in to receive SMS communications outside of our website, such as in person or over the phone, we will explicitly inform you of the purpose of the SMS communications and your right to opt-out at any time by replying STOP. Your consent will be documented for compliance purposes. You may opt-out of receiving SMS messages at any time by replying STOP to any message you receive. Once opted out, you will no longer receive SMS communications unless you re-consent by opting in again.

We prioritize the security of your information. It is stored securely and accessible only by authorized personnel. We do not sell, rent, or share your mobile number or related information with third parties for marketing purposes. Any third-party service providers involved in message delivery are contractually obligated to comply with our data protection standards. Message frequency varies based on your interaction and the services you subscribe to, and standard message and data rates may apply as determined by your mobile carrier.

Updates to this privacy policy may be made at any time, with or without notice. The most current version of this policy will always be posted on our website. If you have any questions about this privacy policy or how we handle your data, please contact us at the respective contact information for Henry’s Wrecker Service, LLC or Windsor Towing Service, LLC. By checking the box accompanying the SMS consent language on our intake form, you acknowledge and agree to the terms of this privacy policy.